Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How can I track my Moose Knuckles order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is the Moose Knuckles return policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Please note that certain promotional items may be marked as final sale.
Are Moose Knuckles jackets covered by a warranty?
Yes, our products are covered by a lifetime warranty against defects in materials and workmanship. This excludes normal wear and tear, neglect, or improper care.
How do I know which size to purchase?
We provide a detailed Size Guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit with layers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I clean and maintain my parka?
To preserve the quality of your outerwear, we recommend professional dry cleaning only. For styles with removable fur, always remove the fur trim before cleaning.